These Terms and Conditions set out the basis on which Man With Van Elephant And Castle provides household, business, and general transport services within the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair understanding of the service, the booking process, payment obligations, cancellations, liability limits, and waste handling requirements. These terms apply to all jobs arranged under the man with van Elephant And Castle service name, whether the work involves a small relocation, item collection, or scheduled delivery.

Nothing in these terms affects your statutory rights as a consumer. We aim to provide a professional and reliable van service that is suitable for lawful transport activities, with expectations clearly set in advance. Customers are responsible for ensuring that all information provided at the time of booking is accurate and complete, including access details, item descriptions, and any special handling requirements. If the details change before the job begins, the customer must inform us as soon as reasonably possible so that the booking can be reassessed.

These terms are written for general UK service use and should be read together with any written quotation, job confirmation, or agreed amendments. If there is any conflict between these terms and a specific written agreement accepted by both parties, the written agreement will prevail only to the extent of the inconsistency. The Elephant and Castle man with van service may refuse or cancel a booking where the work requested is unlawful, unsafe, impractical, or outside the normal scope of the service.

Booking Process

A booking is only confirmed once the customer has accepted a quotation and received written or electronic confirmation. Requests made by phone, email, text, or online enquiry do not create a binding contract until confirmation has been issued. The booking confirmation may include the service date, estimated start time, number of operatives, vehicle type, quoted price, and any agreed conditions. Where relevant, the van and man service may also specify waiting time rules, parking assumptions, or access limitations.

Customers must provide accurate information about the items to be moved, the addresses involved, floor levels, lift access, parking conditions, and any items requiring special care. If the actual work differs materially from what was described at the time of booking, we may revise the quotation, apply additional charges, or decline to carry out the job. This includes, without limitation, undisclosed heavy items, extra collection or delivery points, or significant delays caused by access restrictions. A man with a van Elephant and Castle booking is made on the understanding that reasonable cooperation will be given by the customer.

We reserve the right to substitute a suitable alternative vehicle or team member where operationally necessary, provided the service standard is not materially reduced. Arrival times are estimates unless expressly stated otherwise. While every effort is made to attend on time, delays may occur due to traffic, weather, loading issues, or circumstances outside our control. In such cases, we will aim to notify the customer as soon as reasonably practicable.

The customer must ensure that goods are ready to be moved at the agreed time unless assistance with packing or dismantling has been included in the booking. We may refuse to handle items that are unsafe, illegal, improperly packed, or likely to cause damage to property or injury to persons. The service does not include specialist removals, hazardous goods transport, or regulated waste disposal unless specifically agreed in writing. Any booking made with the man with van Elephant and Castle service is accepted on the basis that the customer has authority to instruct the move and access all relevant premises.

Payments

Unless otherwise agreed in writing, payment is due on completion of the job and must be made by the method notified in advance. We may request a deposit, partial prepayment, or full advance payment for larger, peak-time, or custom bookings. Where a deposit has been taken, it will be applied to the final balance unless a cancellation fee becomes due under these terms. Prices quoted are usually based on the information provided and may be revised if the scope of work changes or if additional time, labour, parking, tolls, congestion-related charges, or waiting time arise.

All quoted prices are exclusive of any additional costs not expressly included, such as congestion charges, parking permits, congestion-related penalties caused by customer instructions, or disposal fees where lawful waste services have been requested. If additional charges are incurred, they will be explained where reasonably possible and added to the final invoice. In the event of late payment, we may charge interest and recovery costs to the extent permitted by applicable law. Cash, bank transfer, card payment, or other agreed methods may be accepted at our discretion.

The customer is responsible for ensuring that funds are available and that payment is made in full without deductions, set-off, or withholding, unless required by law. If an invoice remains unpaid, we reserve the right to suspend future bookings and recover outstanding sums through lawful collection procedures. Any discounts, promotional prices, or special rates are valid only for the specific booking and dates to which they apply.

Cancellations and Amendments

Customers may cancel or amend a booking by giving reasonable notice. The amount payable on cancellation will depend on how much notice is provided and whether costs have already been incurred. If a booking is cancelled shortly before the agreed time, a cancellation fee may be charged to cover reserved vehicle time, labour allocation, and any associated administrative loss. Where a deposit has been paid, it may be retained in full or in part if the cancellation occurs after the point at which the service has been prepared or dispatched.

If the customer requests a change to the date, time, access arrangements, or scope of work, we will do our best to accommodate it, but changes are subject to availability and may affect the price. We are not obliged to accept amendments that substantially alter the nature of the booking. If the customer is unavailable, fails to provide access, or is not ready for collection or delivery within a reasonable period, the service may be treated as cancelled or aborted and additional charges may apply. The Elephant and Castle man with van team may leave the site if waiting is excessive or unsafe.

We may cancel or postpone a booking if circumstances beyond our control make performance impracticable or unsafe, including severe weather, vehicle breakdown, road closures, staff illness, or legal restrictions. In such cases, we will seek to offer an alternative time where possible. Our liability for cancellation by us will be limited to a refund of sums paid for the affected service, unless otherwise required by law. We are not responsible for losses arising from third-party failures that are outside our direct control.

Liability and Service Limitations

We will take reasonable care when handling items, loading vehicles, and carrying goods. However, liability is limited to direct loss or damage caused by our proven negligence and only to the extent permitted by law. We do not accept liability for pre-existing damage, poor packing by the customer, hidden defects, or damage caused by items that are unstable, inadequately wrapped, or unsuitable for transport. Customers are advised to ensure fragile items are properly protected and, where appropriate, to arrange their own insurance for high-value goods.

Our liability does not extend to indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, emotional distress, or missed deadlines, except where such exclusion is prohibited by law. This limitation applies whether the claim arises in contract, tort, negligence, or otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If an item is lost or damaged while under our control, the customer must notify us within a reasonable period and provide evidence of the loss, the condition of the item, and its approximate value. Claims may be assessed using photographs, receipts, inventory lists, or other reasonable proof. Any compensation will be limited to the lower of the repair cost, replacement cost, or an agreed fair value, subject to any applicable cap stated in the quotation or permitted by law.

The customer remains responsible for removing or securing items that are not included in the move, protecting floors, walls, fixtures, and communal areas where needed, and ensuring that pets, children, or vulnerable persons are kept safe during the service. We are not liable for damage caused by unsuitable access, defective premises, unsecured items, or instructions given by the customer that result in foreseeable damage. If we are asked to move items through tight or difficult spaces, the customer accepts the risk that minor scuffs or marks may occur despite reasonable care.

Waste Regulations

Any removal of unwanted items, packaging, or waste must comply with UK waste laws and applicable local rules. We will only transport, handle, or dispose of waste where this has been lawfully agreed and where the material is permitted to be taken. Customers must accurately describe any waste before the booking so that appropriate arrangements can be made. Man with a van Elephant and Castle does not accept responsibility for undisclosed hazardous, clinical, electrical, chemical, or controlled waste. Such items may be refused at any stage.

Where waste collection or disposal is included, the customer must ensure that the items are legal for transfer and that ownership has been properly relinquished. The customer may be asked to confirm the origin and nature of the waste and may need to provide access or instructions for lawful disposal. We reserve the right to charge additional fees for disposal facilities, sorting, or handling where the waste is heavier, more complex, or more regulated than originally stated. Any attempt to use the service to evade waste regulations, fly-tip, or dispose of prohibited material will result in immediate refusal and may be reported to the relevant authority.

We may require the customer to separate recyclable items, remove personal data from electronic devices, and ensure that no dangerous substances are left among general waste. The customer agrees to indemnify us for fines, penalties, losses, or claims arising from inaccurate waste descriptions or unlawful disposal instructions given by the customer. This clause is intended to support lawful operation and responsible handling of any goods or refuse associated with the Elephant and Castle man with van service.

Customer Duties

Customers must provide safe and lawful access to the premises and ensure that the goods to be moved are ready at the agreed time. Any required permits, permissions, or building approvals that fall within the customer’s responsibility must be obtained in advance. If access is restricted by lifts, stairwells, security procedures, or loading restrictions, the customer must disclose this before the booking is confirmed. Failure to do so may result in delay charges, revised quotations, or cancellation.

The customer must also ensure that all items are accurately described and that anything requiring disassembly, specialist lifting, or two-person handling is identified beforehand. We may refuse to move items that cannot reasonably be handled safely by the crew or by the vehicle booked. The customer is responsible for checking that all items are loaded and unloaded as instructed and for confirming that nothing has been left behind once the job is completed.

Where the customer asks us to enter a property, collect keys, or deal with a representative, the customer confirms that such person has authority to give instructions on their behalf. We are entitled to rely on instructions from any person reasonably appearing to act for the customer unless we have been told otherwise in advance.

General Provisions and Governing Law

These terms form the entire agreement between the parties in relation to the service, unless amended in writing. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a later change has been agreed in writing.

The contract between the customer and the man with van Elephant and Castle service is governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. If any matter is not covered expressly in these terms, it will be interpreted reasonably and in accordance with applicable UK law and standard commercial practice.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The intention is to provide a clear framework for a reliable man and van service while ensuring fairness, legal compliance, and practical expectations for both parties. These terms apply equally whether the booking is made for one item, a partial move, or a larger transport arrangement under the Man With Van Elephant And Castle name.